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All service and sales conversations, from all channels, managed in one intuitive console.
All conversations, from all channels, in one inbox
Advanced routing of inbound questions
360° customer profile
Dynamic webform and Live chat
Internal & third-party collaboration
Automated win messages
Customer service SLA management
KPIs & metric dashboards
Data-driven coaching to help you sell more, solve problems, improve performance.
Monthly call with your dedicated coach
Customer service KPI & metrics analysis and advice
Data warehouse with data from all channels, structured by web-store, channel, rep and more
Tableau data-views on service workload, performance and sales
Are you in eCommerce B2C, B2B or D2C? You’ll find the ROBIN Conversation Console is the most comprehensive product in the market. There’s lots more to show and tell.