We are ROBIN. We help eCommerce brands compete.

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Welcome to ROBIN.

The only Customer Service Success Program specifically designed for eCommerce and retail brands.

We are ROBIN. And we're on a mission.

eCommerce times, they are a-changin’. Leading stores now answer e-mails within one hour, and live chats within 20 seconds. Our mission is to help ambitious eCommerce & Retail brands compete.

For Ambitious eCommerce & Retail brands

It’s not just our software that turns you into a provider of outstanding customer service. It’s how your people use it too. That’s why the full ROBIN Program gives you everything you need to crush the competition with service—in one scaleable package.

Conversation engine

All customer data and conversations, from all channels, managed in one central team dashboard.

The KPI console

The ROBIN KPI framework helps you get on track—and stay there. 8 KPIs are supported by essential service metrics.

Expert coaching

Empower your team to improve, plan and manage service levels—and build a sustainable operation.

Explore the program

Ready to crush the competition?

The ROBIN Competitive Readiness Test gives you insights into your strengths and weaknesses, as measured against the 8 KPI’s of eCommerce customer service.