Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order.
With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching.
Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step.
Chief Brand Officer
“Together, millennials and Generation Z now dominate the marketplace and the workplace. Real-time hyper-personalised conversational commerce is what they expect. And they’ll walk away if they don’t get it. At ROBIN, we help you get service under control, then start adapting to conversational commerce. It’s why we’re here.”
All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama.
Advanced routing of questions to the right rep, all customer data displayed alongside.
Features include dynamic webform and Live chat, customer co-browsing, automated win messages and much more.
Managing service and sales conversations has never been easier.
You need data adapt to conversational commerce. It begins with getting a measurable grip of workload, improving SLAs. Sales contributions.
This is why the Program includes your own data warehouse, BI data-views and service and operational KPI dashboards.
Once a month, your expert coach will review your KPIs, and offer actionable advice to improve results.
Our Growth suite helps you scale customer service. Add more channels. Automate more. Boost performance. Start adapting to conversational commerce — step by step.
“By 2030, it’s likely that more than 1 Trillion global brand-consumer conversations will be generated each month! We believe that 95% of those conversations will handled by high-tech. The remaining 5%, by AI-augmented super-reps. Our mission is to help companies adapt to that world. Our Growth suite is how we will do it.”
Automate conversations. Design and integrate chatbots. Gain insight into customer sentiment. Improve customer self-service.
Real-time monitoring of team productivity, workload and Live Chat. Manage customer expectations. Motivate your team.
Hands-on help to improve resource planning, quality management, journey-mapping and more.
Through The ROBIN Program we are helping set new standards in customer service delivery and management for more than 120 leading companies in the Netherlands, the US and UK. And we’re only just getting started.
The companies that will thrive are those that will adapt to conversational commerce — and get the best out of both humans, data and technology. As a result, we’re working continually on projects in robotic process automation, augmented intelligence, machine learning, virtual and mixed reality.
Only by staying on top of our game can we help you stay on top of yours.
Contact us to find out more.
“ ROBIN’s Conversation Console is exactly what we need to make the lives of our service team easier than ever. And the Performance Plan offers us the data, tools and guidance to build our customer service performance — giving our customers the kind of experience they truly deserve. ”
Wouter de Vries
“ At YourSurprise we are all about giving our customers the attention they need to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us to provide fast and personal service across all channels. As a partner, ROBIN helps us make sense of data and continuously up our customer service game. ”