eCommerce times, they are a-changin’. Leading stores now answer e-mails within one hour, and live chats within 20 seconds. Our mission is to help ambitious eCommerce & Retail brands compete.
It’s not just our software that turns you into a provider of outstanding customer service. It’s how your people use it too. That’s why the full ROBIN Program gives you everything you need to crush the competition with service—in one scaleable package.
All customer data and conversations, from all channels, managed in one central team dashboard.
The ROBIN KPI framework helps you get on track—and stay there. 8 KPIs are supported by essential service metrics.
“ At Photospecialist we aspire to become an online service leader in Europe. ROBIN's data driven approach combines the best of technology, knowledge sharing and active coaching to get us one step closer to our goal - every day. ”
Wouter de Vries
“ At YourSurprise we are all about giving our customers the attention they need to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us to provide fast and personal service across all channels. As a partner, ROBIN helps us make sense of data and continuously up our customer service game. ”