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Personal service. More sales.

Customer service software for ambitious E-Commerce & retail brands.

Competitive Test  Schedule demo

We are ROBIN. Not just a tool.

We believe in service. In personal service. The power of retail. In the heart of your website. Our team helps you implement, monitor, analyze and optimize. Together we move from ambition to result. More sales. That’s our promise.

Team Robin
Team Robin

Turn customer service into a money making operation

In a brick and mortar store an average of 20% of visitors convert in a sales. Online we only convert 2 or 3%. ROBIN helps you to close that gap by making your service just as personal as instore shopping.

1

Work efficiently

When shoppers contact customer service, they want a fast, friendly and effective answer. ROBIN helps you efficienty manage and improve customer service. It allows you to start focusing on the next level in customer contact: personal sales.
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2

Target the question

Live chatters convert 7.5x as much as non-chatters with much higher order values. With ROBIN you proactively invite shoppers for a conversation at exactly the right time in the shopping journey.
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Pro active
3

Convert like a retailer

Brick and mortar store convert 5 to 10x as many shoppers than online stores do. ROBIN gives your team the right tools and data to convert customer conversations into orders. Just like on the retail floor!
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KPI Counters

Ready to crush the competition?

The ROBIN Competitive Readiness Test gives you insights into your strengths and weaknesses, as measured against the 8 KPI’s of E-Commerce customer service.

Take the test
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Join over 500+ ROBIN users from all over the world

Calavera swimwear
Playboy
Beekman 1802
Luna Sandals
Zasttra
Fusion Bags
Javafly
Elua
Shootsac
West Coast Goalkeeping
Fortune Cookie Soap
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