Welcome to ROBIN.

The only Customer Service Success Program specifically designed for eCommerce and retail brands.

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We are ROBIN. And we're on a mission.

eCommerce times, they are a-changin’. Leading stores now answer e-mails within one hour, and live chats within 20 seconds. Our mission is to help ambitious eCommerce & Retail brands compete.

 
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For Ambitious eCommerce & Retail brands

It’s not just our software that turns you into a provider of outstanding customer service. It’s how your people use it too. That’s why the full ROBIN Program gives you everything you need to crush the competition with service—in one scaleable package.

Ready to crush the competition?

The ROBIN Competitive Readiness Test gives you insights into your strengths and weaknesses, as measured against the 8 KPIs of eCommerce customer service.

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The ROBIN Competitive Readiness Test radar chart

Join 120+ leading eCommerce brands

Harold Konijnenberg

Harold Konijnenberg

Managing director

“ At Photospecialist we aspire to become an online service leader in Europe. ROBIN's data driven approach combines the best of technology, knowledge sharing and active coaching to get us one step closer to our goal - every day. ”

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Wouter de Vries

Owner

“ At YourSurprise we are all about giving our customers the attention they need to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us to provide fast and personal service across all channels. As a partner, ROBIN helps us make sense of data and continuously up our customer service game. ”

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+31 85 877 00 23

Velperweg 27
6824 BC Arnhem
The Netherlands

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