All customer questions, from all channels, routed to the right rep via a Team Inbox. See the status of all conversations. Keep rep workflows clean and manageable with a combination of smart routing and snoozing.
Traffic light colour-coding lets you know how much time is left to answer a question.
Snooze the conversation and it automatically lands back in your inbox at the right time, later.
ROBIN’s front-end conversation widget dynamically switches between e-mail and live chat. It can be customised for different top-level domains, brands, languages, people and more.
The design of the widget blends seamlessly into the design of your store.
Text, design, service hours, transcripts and more can be customised per web-store.
Great customer service is not a one-man job. Right next to the shopper conversation is the ROBIN dialogue window for both internal and external collaboration.
Easily collaborate with your colleagues in, for example, first and second line support.
Need to involve an external supplier? Their reply will also land in your collaboration window.
Real-time pre-sales conversations generate sales and reduce after-service questions. ROBIN online sales capabilities include co-browsing, proactive messaging, tracking shopper behavior, rewarding reps with win messages, and more.
Are you in online retail? You’ll find the ROBIN Conversation Console is the most comprehensive product in the market. There’s lots more to show and tell.