Integrating WhatsApp Business into your customer service technology suite

Rutger de Ruiter
Jan 10, 2020 Rutger de Ruiter

Now that WhatsApp has launched WhatsApp Business, companies cannot use the standard WhatsApp version anymore to communicate with their customers.

To integrate WhatsApp into your customer service technology suite, you first need to get an account at a verified supplier. Then, you need to make sure your customer service technology provider properly supports WhatsApp Business.

This is what you need to know.

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