Trend #1: Customer Service just changed forever

Michiel Gaasterland
Feb 12, 2020 Michiel Gaasterland

This is the first post in our series of 'Seven Customer Service Insights for 2020 and Beyond'.

Welcome to the Twenties! It might sound like hype that customer service has changed forever, but it’s a 100% bona fide, genuine, fact. 2020 signals a major demographic tipping point with big consequences for customer expectations, customer experience, and customer service.

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