Using Servant Leadership to Boost Customer Service

Hanife Yeter
Jul 25, 2019 Hanife Yeter

As the saying goes: ‘you can lead or you can follow’.

As it turns out, you can do both. And, in fact, there is a lot of evidence that executives who do both guide their organisations to better serve their customers.

The Seven Essential Conflict Resolution Skills for Customer Service Reps

Hanife Yeter
Jul 10, 2019 Hanife Yeter

Conflicts can’t be avoided, but they can be managed with agility and grace.

As the seminal Harvard Business Review article ‘Stop Trying to Delight Your Customers’ showed, while people buy from you because of your product or brand, people most often leave because of poor customer service.

This is why conflict resolution skills are some of the most fundamental skills for every customer service team.

Five management styles that build high performing customer service teams

Michiel Gaasterland
Oct 17, 2018 Michiel Gaasterland

We’ve identified five distinct management styles that help build high-performing customer service teams—but the most successful managers are adaptive ninjas who can switch between styles!

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