While the brand’s support team has always done a good job of serving Revolution Beauty’s customers, they knew that they could be more efficient.
Revolution Beauty was challenged with a system that did not support their ambition to be more productive: tickets were not assigned efficiently, conversation were scattered across channels and there was no visibility into the customer service reps’ time spent. So, Revolution looked for another solution and subsequently started their partnership with ROBIN.
So, how did we do it? We’d love to tell you. Download our case study to find out.
Customer Service Manager - Revolution Beauty
Rutger de Ruiter
Product Manager - ROBIN