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Please fill in our contactformGrowth suite
Adapt to conversational commerce. Add more channels. Automate more. Boost performance. Improve CX.
What’s in the Growth suite?
Advanced integrations and connections
Performance and productivity tools
Chatbot, automation and self-service solutions
Hands-on, data-driven problem-solving support from our wonderful team
Connect with your customers
Once you have your customer service house in order, it’s time to start adding more channels. Go where your customer are. Connect your Console with the most popular conversational commerce channels.
Public social connectors
Engage with your customers on public social channels like Facebook, Twitter and Instagram.
Messaging connectors
Facebook Messenger. WhatsApp for Business. Essential connections for conversational commerce.
Stay on top of customer expectations
Monitor essential service metrics in real-time. Prevent problems. Motivate your team. Stay on top of customer expectations.
Live chat wallboard
See Live chat response times to your SLAs by rep.
Productivity wallboard
Keep track of your team's productivity in real-time
Workload wallboard
Stay on top of service and sales conversation SLAs.
Boost performance & productivity
Start scaling customer service. Automate conversations. Implement chatbots. Gain insight into customer sentiment. Improve customer self-service.
Chatbot design
Automate simple, repetitive questions to free resources and improve CX
Customer feedback
Automated customer intelligence to improve sales, CX and customer loyalty
Self-service connection
Dynamic content library to help personalise service and suggest answers
Hands-on help when you need it
Some challenges need hands-on help. Our personal coaches have helped more than 120 brands scale Live Chat, boost performance, improve resource planning, and create roadmaps for conversational commerce.
If you’d like help with any of these things, feel free to reach out to Edwin van Veen, our Head of Customer success, Coaching & Support. He will be happy to help.
Request a demo
Are you in eCommerce B2C, B2B or D2C? You’ll find the ROBIN Conversation Console is the most comprehensive product in the market. There’s lots more to show and tell.
