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Advanced integrations and connections
Performance and productivity tools
Chatbot, automation and self-service solutions
Hands-on, data-driven problem-solving support from our wonderful team
Please contact our Sales department for prices of Growth Suite products.
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Once you have your customer service house in order, it’s time to start adding more channels. Go where your customer are. Connect your Console with the most popular conversational commerce channels.
Engage with your customers on public social channels like Facebook, Twitter and Instagram.
Facebook Messenger. WhatsApp for Business. Essential connections for conversational commerce.
Monitor essential service metrics in real-time. Prevent problems. Motivate your team. Stay on top of customer expectations.
See Live chat response times to your SLAs by rep.
Keep track of your team's productivity in real-time
Stay on top of service and sales conversation SLAs.
Start scaling customer service. Automate conversations. Implement chatbots. Gain insight into customer sentiment. Improve customer self-service.
Automate simple, repetitive questions to free resources and improve CX
Automated customer intelligence to improve sales, CX and customer loyalty
Dynamic content library to help personalise service and suggest answers
Some challenges need hands-on help. Our personal coaches have helped more than 120 brands scale Live Chat, boost performance, improve resource planning, and create roadmaps for conversational commerce.
If you’d like help with any of these things, feel free to reach out to Edwin van Veen, our Head of Customer success, Coaching & Support. He will be happy to help.
Are you in eCommerce B2C, B2B or D2C? You’ll find the ROBIN Conversation Console is the most comprehensive product in the market. There’s lots more to show and tell.