Connect any system you want using the ROBIN API
Show eCommerce & customer data right next to the customers’ question
Spark more sales with win messages & life-time value
Enrich customer service KPIs & reporting with eCommerce data
Examples of systems that have integrated with ROBIN before:
Showing contextual eCommerce & customer data helps your service reps deliver faster and more personal customer service. It also gives you massive productivity gains as your reps don’t have to search different systems to find the right info.
Integration works for all channels
Customise the fields in the customer profile
Integrate multiple webstores and eCommerce systems
Integrations with CRM, ERP or CDP also possible
When a customer buys something, after contacting your service team, the service rep gets a ‘win message’. The revenue is then attributed to this service rep. This works for all customer service channels. The integration also fuels commerce data in the inbox as well as in-app performance stats.
Enriched inbox items
The connection with your eCommerce platform also enriches your ROBIN data warehouse with commerce data. This fuels your tailor made BI views with insights into conversion and order values per team, service rep and channel. The data is also used for your KPI framework.
Measure the impact of your service team on conversion, order values as well as complaint- and return reduction.
Detailed Tableau views show the intersection between service & commerce.
Over the years our team has helped hundreds of companies develop the right eCommerce integration. Don’t hesitate to ask us for advice! We also love working with your eCommerce agency or IT-department!