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Free PDF download:

Everything you need to know to floor the competition with service.


In this Guide you'll learn:

black-check-mark-hi.pngThe 3 principles of great customer service 

black-check-mark-hi.pngHow to write a Manifesto for your store

black-check-mark-hi.pngA customer service model with all
the must-haves for E-Commerce

black-check-mark-hi.pngA Roadmap to succesfully incorporate (pro-active) live chat in your channel strategy

Are you an ambitious online store owner looking to take your customer service to the next level and beat the competition?

 If so, than this Guide is for you.

The ROBIN Definitive Guide for Online Stores covers everything you need to know in one practical guide — from the principles of great customer service, to setting strategy, building a profitable operation, and managing great conversations that will floor the competition.

Central in the Guide is the value of personal, real-time customer service conversations as an essential element in your E-Commerce strategy. It even helps you transform you customer service operation from a cost center to a profit center.

Download your free guide here!