Free PDF download:
In this Guide you'll learn:
The 3 principles of great customer service
How to write a Manifesto for your store
A customer service model with all
the must-haves for E-Commerce
A Roadmap to succesfully incorporate (pro-active) live chat in your channel strategy
Are you an ambitious online store owner looking to take your customer service to the next level and beat the competition?
If so, than this Guide is for you.
The ROBIN Definitive Guide for Online Stores covers everything you need to know in one practical guide — from the principles of great customer service, to setting strategy, building a profitable operation, and managing great conversations that will floor the competition.
Central in the Guide is the value of personal, real-time customer service conversations as an essential element in your E-Commerce strategy. It even helps you transform you customer service operation from a cost center to a profit center.
Download your free guide here!