Everything you need to know to floor the competition with service.
Looking for competitive edge? The ROBIN Definitive Guide for Online Stores covers everything you need to know in one practical guide — from the principles of great customer service, to setting strategy, building a profitable operation, and managing great conversations that will floor the competition.
The 3 principles of great customer service
How to write a Manifesto for your store
Customer service model with all the must-haves for eCommerce
Roadmap to succesfully incorporate (pro-active) live chat in your channel strategy