Looking for competitive edge? The ROBIN Definitive Guide for Online Stores covers everything you need to know in one practical guide — from the principles of great customer service, to setting strategy, building a profitable operation, and managing great conversations that will floor the competition.
The 3 principles of great customer service
How to write a Manifesto for your store
Customer service model with all the must-haves for eCommerce
Roadmap to succesfully incorporate (pro-active) live chat in your channel strategy