ROBIN joins CM.com

Patrick Speijers
Oct 12, 2020 Patrick Speijers
Today, I’m proud to announce that ROBIN is joining CM.com. I am beyond excited to gear up for the age of conversational commerce together with CM.com!

Trend #7: Adapt to Conversational Commerce

Michiel Gaasterland
Mar 30, 2020 Michiel Gaasterland

This is the last post in our series of Seven Customer Service Insights for 2020 and Beyond

So far in the series, we’ve covered many of the essential trends a company must be on top of to deliver competitive levels of customer service in 2020 and beyond.

Introducing 7 Customer Service insights for 2020 & beyond

Michiel Gaasterland
Feb 12, 2020 Michiel Gaasterland

This series of posts is designed to help medium-sized brands professionalise customer service in preparation of conversational commerce. In each post, we look at a major trend — from chatbots to Live chat, hyper-personalisation and more — and offer actionable advice.

To introduce them, we first explore how eCommerce and online customer service has evolved over the past 10 years. By looking back, we may get a clearer idea of how things may evolve in the next 10 years.

 

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