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Five management styles that build high performing customer service teams

Michiel Gaasterland
Oct 17, 2018 Michiel Gaasterland

We’ve identified five distinct management styles that help build high-performing customer service teams—but the most successful managers are adaptive ninjas who can switch between styles!

Three Damn Good Reasons Why Happy Customers Are The Best Marketing Investment Ever

Michiel Gaasterland
Nov 5, 2013 Michiel Gaasterland

Here at ROBIN HQ we always say ‘Great customer service is the best marketing’. For us, this isn’t just a slogan. It’s a way of life, a mission, a strategy … all rolled into one. And we’re executing it too. But before we tell you our story, let’s focus on you and your new e-commerce web store.

You’ve probably just spent a good deal of cash on designing and developing it, right? Your products are fully locked and loaded. Fulfilment is slick, payment systems too. And your bootstrapped launch has kickstarted great initial sales.

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