Today, I’m proud to announce that ROBIN is joining CM.com. I am beyond excited to gear up for the age of conversational commerce together with CM.com!
Why this move?
Driven by technological innovations in automation, artificial intelligence and new messaging channels, we see the fields of customer service and conversational commerce converging. ROBIN aspires to be a one stop-shop for its customers in both these fields. To keep offering state-of-the-art technology we need strong partnerships. That partnership is here now.
Who is CM.com?
CM.com is a Dutch listed company, with more than 400 employees and annual revenue of nearly 100 million euros in 2019. The HQ is in Breda, with European offices in London, Paris, Brussels, Neurenberg, as well as offices in the USA, Africa, Middle-East and Asia.
The CM.com mobile first Software & Platform solutions cover the entire spectrum of Conversational Commerce; from Customer Data Platform to marketing automation and from VoIP solutions to e.g. messaging channels, chat-bot technology and mobile payment solutions. As a premium customer service solution ROBIN compliments CM.com’s Mobile Service Cloud solution for customer contact centers.
What does it mean for you, as a customer?
Joining CM.com allows us to innovate faster and offer a broader portfolio of services to our customers. Other than that, nothing is going to change much! Our customers will keep using the products and speak to the same people they are accustomed to. And of course, we’ll keep offering the service and support you are used to!
I’m looking forward to get back to you with more concrete news soon. Meanwhile, if you have any questions, please do not hesitate to contact me via the ROBIN team page.