6 ways to improve your customer conversations!

Patrick Speijers
Apr 11, 2013 Patrick Speijers


Sometimes it's more about the conversation than it is about actual service. here's 6 tips to improve your customer conversations.

Remember when you used to go to your local grocery, and had a chat with the grocer about the weather? Or when you got a haircut, and spent your time talking to the hairdresser about the local football team? Chances are, that when you needed some more groceries (or a haircut), you wouldn’t even think about it – you would go right back to those places.

People enjoy feeling that they belong, and they’ll keep coming back to places they feel welcome at, and feel familiar with. What you were getting in those places wasn’t customer service per se – it was customer conversation. Actually talking to your customers and having a conversation with them does wonders and improves your relationship (and your sales) no end.

Technical Internships at ROBIN

Koen Schipper
Jan 7, 2013 Koen Schipper

At Robin Software we make Robin, a tool that supports webstores to provide service to their customers across channels, Twitter, webform, e-mail and soon Facebook and chat. We work on a daily base with a product owner, 3 developers, a tester and a designer on this product. The team works with the agile development methodology, where we recently switched from Scrum to Kanban. We use good engineering practices, such as BDD, TDD Continous integration, and Continous delivery and automated UI tests.

The team uses a development environment where we deploy automated builds to our OTAP environments that run on Azure. The product is constructed using a multi-layer architecture and asynchronous processing processes. Our team consists of motivated people working in an informal atmosphere.

ROBIN says: Merry Christmas & Happy New Year

Koen Schipper
Dec 24, 2012 Koen Schipper

"Thank you and all our other users for your feedback & business. Together we are changing the customer service part of e-commerce."

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