ROBIN Blog

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Mar 4, 2014 Michiel Gaasterland

Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

Jan 6, 2014 Patrick Speijers

Today, I am happy to announce that ROBIN Software B.V. has raised a second round of seed funding of $1 Million.

The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and Jan-Willem Tusveld (vinden.nl).

Dec 10, 2013 Michiel Gaasterland

How often have you contacted a web store with a quick question, only to get an automated email response that says ‘we’ll do our best to answer your question within 24 to 48 hours’?

Imagine walking up to the counter in a brick and mortar store with that same question. You’d be pretty surprised to hear the shop assistant say that he unfortunately can’t take your question right now, but he’ll do his utmost best to answer it tomorrow or possibly the day after.

That’s exactly how that email feels to an online shopper who’s looking to buy something today.

Nov 5, 2013 Michiel Gaasterland

Here at ROBIN HQ we always say ‘Great customer service is the best marketing’. For us, this isn’t just a slogan. It’s a way of life, a mission, a strategy … all rolled into one. And we’re executing it too. But before we tell you our story, let’s focus on you and your new e-commerce web store.

You’ve probably just spent a good deal of cash on designing and developing it, right? Your products are fully locked and loaded. Fulfilment is slick, payment systems too. And your bootstrapped launch has kickstarted great initial sales.

Oct 24, 2013 Patrick Speijers

At ROBIN, we believe that you can’t build a sustainable business without building a personal relationship with both your customers and your business partners.

That’s why Michiel (ROBIN marketing duder) and I jumped on a plane from Amsterdam to spend some quality time with the folks at the Shopify mothership in Ottawa, Canada.

Our mission? To take our relationship with Shopify to the next level. And boy, was it a trip to remember. From attitude to energy, process to culture, we gained some serious insights into why they are the fastest growing e-commerce platform on the planet.

And that’s what I’d like to share with you in this post. But first ...

Oct 9, 2013 Michiel Gaasterland

Every web store owner knows that delivering great customer service creates happy customers who buy more. Also, happy customers create more customers through word of mouth. But unhappy customers can undo all your good work...

So, before you start wowing customers just yet, you need to first take care of your defense line. A defense line is of vital importance in football, military, water management and also... in customer service.

Top Ten People Skills for Effective Customer Service Reps

ROBIN's way: Integrating VoIP with other customer service channels

How to reduce service questions without shifting effort to the shopper

REVOLUTION BEAUTY chooses the ROBIN Program

ROBIN takes 7th place in Dutch Deloitte Technology Fast 50

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Batman Invests $1 Million in ROBIN

ROBIN Rolls Out New Response Time Indicators For Your Web Store

Three Damn Good Reasons Why Happy Customers Are The Best Marketing Investment Ever

Our Adventures at Shopify HQ and the Three Secrets to their Success!

The Customer Service Defense Line: 7 Essential Tips To Prevent Complaints From Online Shoppers

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