This week Lisette Sutherland has joined the ROBIN team as Customer Success Manager. In this role, Lisette will help every customer use ROBIN to its’ fullest capacity and enable them to provide optimal customer service for their clients.
Lisette has been working internationally with SaaS software for more than 10 years, specializing in online engagement and community building. Lisette sits on the board of directors for Happy Melly and is the author of a popular blog about online community engagement, management, and collaboration. She now brings her enthusiasm and expertise to ROBIN to help build a thriving network of enchanted customers.
Lisette says: "I'm honored to be working with such innovative software like ROBIN and with a great team of motivated people. Together, we're going to change the world of online customer service for web stores."
Patrick Speijers, ROBIN’s CEO says: “I’m super happy that Lisette is joining the company. Our team is now complete and ready for the next growth phase. Lisette has both the right background as well as the right attitude to bring Customer Success Management to the highest level for ROBIN. Also, I really appreciate her sense for humor and her obsession for collecting data, including keeping track of her own daily steps! I'm looking forward to showing our customers that we are committed to help them optimize their customer service performance and get the most value out of working with ROBIN software.”
In her free time, Lisette enjoys running, writing, and watching rockumentaries.
About ROBIN Software BV
ROBIN is the first and only intelligent customer service assistent for teams of small and medium sized web stores. Our cloud based customer service software aggregates all client conversations, from all channels and consolidates these in one smart and easy to use interface. ROBIN learns from every question asked and every answer given. This helps the e-Commerce stores help their clients quicker and better in less time. ROBIN is optimized for all devices and is available as native iPhone & iPad app. The first ROBIN user is – and remains – free of charge. In 2012 ROBIN reached the final of The Next Web Startup Rally at the TNW Conference Amsterdam. In 2013 ROBIN won the Dutch e-Commerce Innovation Award from branche association Thuiswinkel.org.
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