Join us at IRX#19, Birmingham, UK, 3-4 April
Introducing ROBIN eCommerce customer service
Join our IRX workshop!
’How can I reduce the number of incoming customer service questions?’, must be the number 1 question on the mind of every eCommerce customer service manager. However, not all customer service questions are equal.
This workshop will cover:
- Why satisfied customers have no business value.
- Which service questions have the most value.
- Which questions can be handled by a chatbot.
- How to identify ‘avoidable’ service questions.
- How to shift service focus from after-sales to pre-sales.
The workshop will be held on Thursday April 4th at 13:00! We'd love to see you there.