
Want to beat the competition with Customer Service in the Age of CX? Then here are three things you should NOT do: 1. Automate every shopper question 2. Take forever to answer their questions 3. Forget to visit the ROBIN booth at IRX.
Want to find out more?
Join us at IRX#19, Birmingham, UK, 3-4 April
We’re excited to announce we’ll be at #IRX19, the UK’s largest multichannel retail on the 3rd and 4th of April in Birmingham. We’re nesting on stand G32! Book a meeting with us here!
IRX is an unmissable two-day event of the multichannel industry, bringing in over 300 exhibitors, 90 speakers from Europe and beyond, and providing latest insights with over 100 hours of great content. It is a hub for all experts in retail, technology, supply chain and logistics — the place where technology and retail meet.
Introducing ROBIN eCommerce customer service
ROBIN is a tech, data & consultancy company, specialised in eCommerce customer service. In our home market of The Netherlands, we serve 120+ leading retail & eCommerce brands. Now, we are coming back to the UK for only our second trip. We’re back to meet our new friends (Revolution Beauty & Soak, who are already kicking it out of the park) and looking to meet some more! Maybe it’s you?
Come chat with us and explore the ROBIN Program, which includes a Conversation Console to manage all conversations from all channels in one place, and a Performance Plan with a dedicated Expert Coach to help build a kick-ass, high-performing customer service operation.
Join our IRX workshop!
’How can I reduce the number of incoming customer service questions?’, must be the number 1 question on the mind of every eCommerce customer service manager. However, not all customer service questions are equal.
This workshop will cover:
- Why satisfied customers have no business value.
- Which service questions have the most value.
- Which questions can be handled by a chatbot.
- How to identify ‘avoidable’ service questions.
- How to shift service focus from after-sales to pre-sales.
The workshop will be held on Thursday April 4th at 13:00! We'd love to see you there.
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