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Rutger de Ruiter
Rutger de Ruiter
Solution Specialist
Mar 20, 2019

How to beat the competition with service in the age of CX: ROBIN flies to #IRX19 (stand G32)

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Want to beat the competition with Customer Service in the Age of CX? Then here are three things you should NOT do: 1. Automate every shopper question 2. Take forever to answer their questions 3. Forget to visit the ROBIN booth at IRX.
 
Want to find out more?
 

Join us at IRX#19, Birmingham, UK, 3-4 April

We’re excited to announce we’ll be at #IRX19, the UK’s largest multichannel retail on the 3rd and 4th of April in Birmingham. We’re nesting on stand G32! Book a meeting with us here!
 
IRX is an unmissable two-day event of the multichannel industry, bringing in over 300 exhibitors, 90 speakers from Europe and beyond, and providing latest insights with over 100 hours of great content. It is a hub for all experts in retail, technology, supply chain and logistics — the place where technology and retail meet.
 

Introducing ROBIN eCommerce customer service

ROBIN is a tech, data & consultancy company, specialised in eCommerce customer service. In our home market of The Netherlands, we serve 120+ leading retail & eCommerce brands. Now, we are coming back to the UK for only our second trip. We’re back to meet our new friends (Revolution Beauty & Soak, who are already kicking it out of the park) and looking to meet some more! Maybe it’s you?
 
Come chat with us and explore the ROBIN Program, which includes a Conversation Console to manage all conversations from all channels in one place, and a Performance Plan with a dedicated Expert Coach to help build a kick-ass, high-performing customer service operation.
 

Join our IRX workshop!

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’How can I reduce the number of incoming customer service questions?’, must be the number 1 question on the mind of every eCommerce customer service manager. However, not all customer service questions are equal.

This workshop will cover:

  • Why satisfied customers have no business value.
  • Which service questions have the most value.
  • Which questions can be handled by a chatbot.
  • How to identify ‘avoidable’ service questions.
  • How to shift service focus from after-sales to pre-sales.

The workshop will be held on Thursday April 4th at 13:00! We'd love to see you there.

Follow us on social

If you can’t get to IRX, follow us on Twitter, Linkedin and Facebook, where we’ll be sharing the fascinating and inspirational posts throughout the day!  

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