Patrick Speijers
Patrick Speijers
Oct 23, 2012

5 Steps to Better E-Commerce Customer Service

5 stepst to better ecommerce customer service

Take a look at these numbers:

“48% of small business owners say what they need most to stay afloat through the recession is “more customers” compared to tax cuts (25%), access to capital (9%) and the ability to hire more employees (7%).

The American Express OPEN Small Business Monitor (fall 2011)

“81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition”

Peppers & Rogers Group, 2009 Customer Experience Maturity Monitor

So small businesses need customers to survive. Not very surprising, when you think about it. But how DO you get more customers?

Well, here are 5 simple steps that you can take today, that will help you out....

This blogpost is exclusively published on eCommerceInsiders by Patrick Speijers. Read this post on



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